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VALUES: a New Year’s Message from NSM President, Mark Miller

Our Values define us – what we believe in and how we conduct our business. Nagase Specialty Materials (NSM) begins this year with new and updated Values that our Team created following Employee Engagement surveys in the spring which suggested that our Values, originally created for Fitz Chem 25 years ago, had evolved. NSM’s CFO, Laura Riffner, organized a volunteer “Tiger Team” of seven to explore: What is important to us? What values drive our everyday work? What values unite us?

I am very proud of our Team which took on this important task and has set a new compass for the organization. Several of the Values are time-tested, such as Respect, Accountability and Transparency. But others are new and reflect our evolving organization, such as “Inclusive”, underpinning our respect for all individuals, and “Eco-Friendly”, highlighting our focus on Sustainability. Of course, “Partnership-Centered” embodies our reason for being – a great Team supporting our Customers and Suppliers.

Our New Values were presented at our December Town Hall by Sonja Jacobson (NSM Sales Coordination), a Leader on the Tiger Team. Sonja emphasized that “our drive was to refresh and make sure everyone is on the same page moving forward”. I certainly believe our Team has accomplished this first objective.

I wish you all a prosperous 2023 and if you would like to learn more about how our Values-driven organization can better serve your supply requirements or product line distribution needs, please reach out to me directly.

Mark Miller

President & COO

Nagase Specialty Materials NA LLC

About Us

Nagase America LLC drives value for market innovators. We are a distributor of specialty chemicals and a manufacturer of chemical ingredients for industries impacting everyday life around the world. We are committed to adding value to our customers’ product development and manufacturing processes with extensive resources to fulfill that commitment.

 

We empower bold people with big ideas. For more than 40 years, we’ve driven value for market innovators in various industries, and we continue to do so today.

Manufacturing is holistic. Every stage determines outcomes. We add value all along the manufacturing journey -- from the seed of an idea to getting your products into the hands of people who need them most.

NAGASE Specialty Materials is a distributor of specialty chemicals and a manufacturer of chemical technologies. We provide solutions for industries impacting everyday life around the world: textiles; coatings; inks; plastics; packaging; automotive; aerospace; personal care; household, industrial and institutional; pharmaceutical; and electronics. We are chemists and problem-solvers, scientists and creative thinkers.

We began in 1985 as Fitz Chem. Our founder’s motto: Grow through reputation. We became known as a company where people and ideas could thrive. In 2017, after three decades of growth, we became part of NAGASE Group, an $8 billion innovator known for making high-end Japanese technologies accessible globally.

Our collective values came from a shared passion for customer success, trust and respect, and honest communication. With global access to experts and ahead-of-the-wave technologies, our unique chemistries give customers a competitive edge.

Today, we offer innovation centers that support R&D and application testing, an expansive supplier network enabling unmatched access to materials, and a market-solution driven mindset to address complex process challenges.

NAGASE was founded in 1832 as a specialized purveyor of dyes and chemicals. NAGASE Group includes 100+ group companies and more than 6,000 team members in 27 countries and regions, providing value-added opportunities in global markets. Along with our worldwide reach, we continue to provide dedicated support and commitment to our customers. What is important to you inspires us to deliver our best work with the greatest of care.

Our beginnings were humble.

The year was 1985. Founder Robert Becker, a veteran in the chemical industry, launched Fitz Chem as a place where people and ideas could thrive. His motto: Grow through reputation.

Fast forward to 2017. After three decades of growth, the perfect partner found us. NAGASE, an $8 billion innovator known for high-end Japanese technologies, shared our foundational values – a passion for building other people’s success, trust and respect, and honest communication. With global access to experts and ahead-of-the-wave technologies, our unique chemistries give customers an opportunity to win.

Today, we are a hybrid company.

Fitz Chem NAGASE Group is both a traditional distributor of specialty chemicals and a manufacturer of chemical formulations. We are scientists and technology geeks, thinkers and creatives. We are always questioning: What is the impact of our work on the future of consumer goods?

Hang up the phone, then trust.

In a marketplace where rapid change is the norm, a promise kept can mean the difference between going to market on time and missing a critical window of opportunity altogether. Our reputation is built on unshakable ground: on-time delivery and shipping, suppliers prepared for orders with minimal disruption, access to chemists and industry experts, and a flawless track record of follow-through rooted in our values.

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